I did not receive my token via SMS what can I do?

To access your token, kindly sign up on our portal using https://www.pays-app.io/

A: If you did not receive your electricity token via SMS, please follow these steps:

• Check your Transaction History on the PayS App, as your token may be available there even if the SMS was not delivered.

• Confirm that the payment was successful by reviewing the transaction status.

• Ensure that your registered phone number is active and able to receive SMS messages.

If you still cannot locate your token, contact our support team through any of the following channels:

In-app support (tap your profile picture at the top-left or bottom-right corner of the home screen to access Live Chat)
Email: help@pays-app.com (available 24/7)
Phone: 09169974910 (9am-5pm weekdays)
WhatsApp: https://wa.me/2349169974910 (9am-5pm weekdays)

The primary causes of SMS delays may include:

Network Delay: SMS delivery is subject to network conditions, and delays can occur, often beyond our control, depending on telecommunication companies (TELCOS).
Mobile Unavailability: If your mobile number was switched off or unavailable when the SMS was sent, delivery might be affected.
DND Registration: Check if your number is registered on the Do Not Disturb (DND) list, as this can prevent SMS delivery.

To help us assist you quickly, kindly provide your transaction details, transaction reference number, and registered phone number.