What should I do if I didn't receive my token after purchase on the Pays App?

A: If you did not receive your electricity token after a successful payment, please follow these steps:

• Check your Transaction History on the PayS App to confirm the status of your payment. In most cases, the token is available there once the transaction is completed.

• If the payment is successful but the token is not displayed, try refreshing the app or checking again after a few minutes.

It is possible that you have an incomplete order, paid less than the minimum vend amount, or that the transaction has not been received by our bank, which may be causing the delay in receiving the token.

• If the issue persists, contact our support team immediately through any of the following channels:

• In-app support (tap your profile picture at the top-left or bottom-right corner of the home screen to access Live Chat)
• Email: help@pays-app.com (available 24/7)
• Phone: 09169974910 (9am-5pm weekdays)
• WhatsApp: https://wa.me/2349169974910 (9am-5pm weekdays)

To help us resolve the issue quickly, kindly provide your transaction details, registered phone number and other relevant information.